In the unfortunate event your candle has arrived broken during transit
Please email Bottlenose Candles with a photo of your item and packaging within 24 hours.
Once your request has been approved (please allow up to 48 hours) a replacement or refund will be issued.
Unfortunately we cannot refund or exchange for change of mind.
At Bottlenose Candles we pride ourselves on customer service and providing a great experience for our beautiful customers, so please contact us with any issues you may have for quick resolution.